Hotelier Indonesia

Uplifting Indonesia's Economy with Mobile Learning

1) How important are languages to the growth of Indonesia’s economy?
Language proficiency is an important factor for the economic progress of all countries – language is vital for the trade of goods and services. For example, language allows a seller to explain to a buyer the features of the product or service that he or she is offering, and the buyer to explain to the seller the features that they require in the product and service that they would like to purchase. This is the same for simple products such as an apple or an orange, to commodities, financial investments or hotel rooms.

In today’s globalised world it is important for individuals to be bi-lingual. At the moment the English language is the lingua franca of international trade, which accounts for over 30% of world GDP, and it is important to be able to speak the common language for trade in the country where they are based. As China continues its path of development, the Mandarin language will become increasingly important too. Exports represent around 4.4% of Indonesia’s economy and by improving its external trade, Indonesia could stop having what its president recently called “sluggish growth”, one of the ways in which Indonesia can do this is by improving the language proficiency of its citizens.

Also, in-bound tourism is really an export of services. Given the growth desired by the governments, many more people will be needed in this industry to cater to foreign visitors. The inability to communicate with guests costs billions of dollars in lost business. Competition is also increasing in many areas of Asia, with other Asian nations with better language skills taking business that could go to Indonesia.

2) How proficient are Indonesians in languages?
Most Indonesians are actually quite proficient in speaking two languages, as many of them can speak their national language, Bahasa Indonesia, and their ethnic language which is the mother tongue used by people of a certain tribe, island, etc. It is estimated that there are over 646 known ethic languages in Indonesia. Although knowing how to speak their national language is helpful, Indonesians often struggle to speak in international languages including English and Chinese, and this is not ideal for a nation that wants to trade beyond its borders.

Indonesia’s low English language proficiency is a problem that has existed for a while, in a recent global English Language Proficiently Index (ELPI), Indonesia received a ranking of 39, falling seven places from 2016’s Index, Indonesia has consistently received a below average regional ranking in all the previous ELPI’s that have been published. It is also important for Indonesians to start being more proficient in speaking Mandarin, the official language of China, Indonesia’s top export destination, as it can help them spur more trade with the world’s second largest economy and world’s largest manufacturer. For hotels, it will allow them to welcome and retain more Chinese tourists and business travellers, raising revenues.

3) How are languages taught traditionally? What are the pros and cons of these methods?
Languages have traditionally been taught to children and adults through classroom-based tuition, where a teacher would provide the students with theoretical and practical lessons to train the students’ proficiency in language. This method has been the most common method used to learn a language in Indonesia, due the belief that language learning requires the constant attention of a teacher. Furthermore, learning by rote is commonly used to teach languages, especially grammar and vocabulary. Recently however companies, parents and students are looking beyond classroom-based learning and starting to embrace technology as a means to augment their studies.

I think we need to be brutal on this point. Classroom learning has been a disaster for foreign language acquisition. Decades of evidence in Japan and Korea, with really motivated people. Good pronunciation models, timely feedback, high frequency of practice, data, etc. In colleges, good programs have really strong bilingual instructors, small class size (10 or fewer students), daily classes for two years, plus lots of work outside of class. This is the minimum for success. It is very costly and hard to do. But worthless if not done as it should. We may want to use the analogy of using too little antibiotics. Result is zero.

4) Why is mobile learning technology a more effective solution for individuals to use for learning a language?
A fundamental problem of traditional, classroom-based language learning is that classes typically occur once a week, limiting the amount of time and frequency students spend practicing and learning. Furthermore, cost is a prohibitive factor for many hotels, with the average price for just a single lesson a week with a qualified teacher out of reach for many Indonesian properties, especially on the larger scale needed to train their staff. Additionally, traditional language learning is too time-consuming and is out of sync with modern lifestyles and work schedules. Indonesian hoteliers’ schedules are notoriously hectic, and employees are far too busy to spend time sitting in a classroom and have even less time for meaningful practice – an essential component of language learning.

Mobile learning bridges this gap, by allowing users to access lessons across multiple platforms – PC, tablet, mobile – anytime, anyplace. Employees and students are able to learn on the way to school or work, during lunch or in the evening. This flexibility, coupled with lower costs and proven success makes mobile learning much more accessible and far more effective when compared to traditional forms of classroom-based language learning.

Another advantage that mobile learning has is its ability to incorporate game-based elements into lessons. With rising school dropout rates and a general lack of student engagement, governments have been forced to explore alternative ways to connect to students. Game-based learning combined with mobile learning has shown to increase student engagement, resulting in improved performance. Game-based learning, or ‘gamification’, makes routine lessons more interesting and engaging through active thinking, and competitive elements encourage faster improvement.

Student scores and results are generated instantly onto an easy to understand dashboard which parents, teachers and training managers can use to monitor improvement and areas of strength and difficulty. This instantaneous data is not available to students or teachers within the traditional classroom-based system.

Lastly, mobile learning has the power to not only improve language skills, but real vocational skills and abilities that can improve employee performance. We have developed Qooco Upsell, developed especially for the hospitality industry, that teaches users techniques on how to upsell to guests, be they at the Front Desk, Spa or Restaurant. We also have solutions that teach vocational skills such as how to serve guests in an F&B setting, Front Office skills and more. Learning to communicate with guests, developing the right technical skills and going further to provide upselling opportunities can all be taught through mobile learning.

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Hotelier Indonesia

A Tale of Two Bali’s – Tourism under the Volcano

How Chinacation and buzz killing travel advisories can alter hotel trading to boom, bust and boom yet again The year 2017 was the best of times and the worst of time for Indonesia’s tourism icon Bali. For the first nine months of the year market demand soared, only to be undermined by global news headlines over volcanic activity of Mt. Agung in October, which in turn resulted in massive hotel cancellations.

As Bali sets it’s a course towards recovery in the early days of this year, the underlying story is not only about how big events can create enormous trading volatility in tourism markets. Last year Bali joined another leading Asian resort destination, Thailand’s Phuket as it saw Mainland China become its top international source of business.

For the period of January to September, China visitors rose a stunning 59% in year-on-year growth according to the newly released Bali Hotel and Hotel Residences Market Report by leading consulting firms Horwath HTL and C9 Hotelworks. In a reversal of fortune looking at the pre-volcano period the legacy Australia market declined, while on the other side of the board India shot up by 54%, the U.K with 17% and Japan tallied up at 14%.

Talking about the crisis Horwath’s Indonesia-based Director Matt Gebbie said “the over-reliance on one-trick ponies, in this case Australian and Chinese segments went from boom to bust after the volcanic media-frenzy created a travel advisory by Australia that dominoed into the cancellation of travel insurance and ensuring flood of lost business. This was compounded when China shut down flights between the Mainland and Bali, thereby killing off the fatted calf.”

Focusing on present Bali hotel performance Bill Barnett of C9 Hotelworks notes “the island is regaining momentum and trading by the second quarter of this year is clearly showing signs of widespread stability. Bali’s core domestic segment represents its most important source of business and numbers are up. The buzz killer of travel advisories remains inherent across the globe and the time between big events and recovery is increasingly become shorter and shorter.”

Summing up the fortune of Indonesia’s leading tourism attraction Bali, the reality is that life under the volcano is the ‘new normal’. With over 12,000 new hotel rooms under development across the Island of the Gods, the ongoing rush of business from volume markets remains the rule rather than the exception here and in Southeast Asia’s other stressed out resort destinations.

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Hotelier Indonesia


Karma Group and P-A-T-T-E-R-N-S Architects are working together to enhance existing Karma properties and create spectacular new ones. P-A-T-T-E-R-N-S Principals Marcelo Spina and Georgina Huljich have found a kindred spirit in John Spence, Chairman and Founder of Karma Group, as they share a common passion for stepping beyond the boundaries to create experiences and forms that challenge and engage across all the senses.

Led by partners Marcelo Spina and Georgina Huljich, P-A-T-T-E-R-N-S is a leading architectural practice based in Los Angeles, California, bringing a critical and progressive approach to projects across scales, agendas and geographies, insisting on the cultural and social relevance of architectural form and aesthetics in the contemporary city. P-A-T-T-E-R-N-S has gained international recognition as one of the most intriguing and progressive firms working in architecture today. With more than 15 years of building experience, they have completed projects in the US, South America and Asia and have exhibited worldwide, most notably at the Venice Biennale in Italy, The Chicago Biennial, the Art Institute of Chicago, The San Francisco MOMA and The Vienna MAK Museum, where their work is also part of the permanent collections.

“For a practice that still believes in the idea of the global yet deeply committed to local and vernacular traditions, working with visionary extraordinaire John Spence [and everyone in the Karma family!] has given us the incredible opportunity to think and speculate on a group of very diverse projects on very distinct and remarkable sites,” said Georgina Huljich, P-A-T-T-E-R-N-S Principal.

John Spence’s love and dedication to Architecture has seen him appointed as Edward P. Bass Distinguished Visiting Architecture Fellow at Yale University as well as the Distinguished Visiting Fellowship at UCLA. He also worked with students from the University of Pennsylvania to design a chateau development in Carcassonne, sharing his knowledge and passion with the architects and designers of tomorrow. John’s keen eye for architectural quality has seen his company acquire and build spectacular properties all over the world that perfectly reflect the Karma ethos of offering extraordinary experiences in the world’s most beautiful locations.

“It is wonderful to have the unique brilliance of the team at P-A-T-T-E-R-N-S involved in the exciting projects Karma Group have in the works at the moment,” said John Spence, Chairman and Founder of Karma Group. “From the design of the brand new Karma Sanctum in Uluwatu, Bali and the brilliant Phase VI development at Karma Kandara to the expansion of Karma Reef at Gili Meno and the Karma Kandara Beach Club, we are keeping the P-A-T-T-E-R-N-S architects extremely busy! The results are going to be stunning.”


Karma Sanctum, Bali
Standing out from the lush scenery of the island and the often-noisy street JL. Raya Uluwatu, the project aims to present visitors with an iconic oasis: a welcoming and relaxing escape and a memorable spatial and aesthetic experience. Shaped in a crystalline form and clad in black volcanic stone that contrasts gold accents in its interior, the project is distinctly contemporary in its aesthetics while insinuating local Balinese motifs. By orienting the suites towards the exterior in the direction of the north-west views, the V-shaped mass maximizes exterior views whilst preserving a small existing temple located towards the back of the site.

Karma Kandara, Phase VI, Bali
Phase VI is the natural extension of the existing Karma Kandara resort masterplan and an ambitious conclusion for this magnificent site. Consisting of various unit typologies including apartments, penthouses and townhouse style villas and to be executed in various sub-phases, the ambitious proposal aims to take full advantage of the natural topography maximizing views and access within the resort. The project is organized around a central communal courtyard which includes various amenity spaces: a lazy pool, a swim-up pool bar and a restaurant, all together establish a new destination within the resort, affording guests and visitors with endless possibilities for social events and gatherings.

Karma Reef, Gili Meno, Indonesia
On the smallest island of Indonesia’s Gili Archipelagos –Gili Meno- Karma Reef resort is located in an untouched paradise and the most peaceful and under developed of the three Gilli islands.

With 270 meters of frontage towards the sea, the new resort will be organized around a playful radial configuration with Karma Beach Club as its epicenter. Intending to capture the irreplaceable essence of this small idyllic island, the radiating organization allows for the optimization of individual views while creating a unique feeling of cohesion between distinct areas of the resort. Surrounding its center –located less than 70 meters from Gili Meno Pier- are gathering spaces including the main common activities and amenities such as the Lobby, Restaurant, Bar, shared pools and Spa with a connection towards the sea, as well as an alternated and “natural” distribution of a series of unique villas around it as well as other complementary common amenities connected through internal pathways.

Karma Kandara Beach Club, Bali
The project consists of the extension of Karma Kandara Beach Club, one of the most exclusive and attractive beach clubs on the island. Connected by a wooden bridge across a small stream of water descending from the cliff, the new design extends the local Balinese style of the existing club, blending it with a dynamic composition and a contemporary sense of aesthetics. Responding to the singularity of a unique site, the extension comprises an undulating pool anchored around a natural boulder on one side and a swim-up bar with a conical roof on the other. Mimicking the natural geography of the site, an engaging cloverleaf-shaped bar will create a lively experience as it supports a series of cascading terraces with private cabanas and lounge chairs.

“Research, speculation and contemporary design have been an essential part of our relationship with Karma Group’s John Spence,” said Marcelo Spina, P-A-T-T-E-R-N-S Principal. “In all of these, we share his enthusiasm for new ideas as well as his belief in making each destination a memorable experience, and having Architecture as a vital aspect of that experience.“



Karma Group is an award-winning international travel and lifestyle brand offering extraordinary experiences in the world’s most beautiful locations and is headed by Chairman and Founder, John Spence, former Ernst & Young Entrepreneur of the Year and member of the 2013 judging panel for the Ernst & Young World Entrepreneur of the Year. John was honoured by the Yale University School of Architecture by being appointed the Edward P. Bass Distinguished Visiting Architecture Fellow and has also been awarded a Distinguished Visiting Fellowship at UCLA as well as working with students from the University of Pennsylvania to design a chateau development in Carcassonne. The Karma Group is comprised of Karma Resorts, Karma Retreats, Karma Royal, Karma Estates, Karma Beach, Karma Spa and Karma Boutique. The Group is currently operating 22 resorts in more than 10 countries, including Australia, France, Germany, Greece, India, Indonesia, Thailand, Vietnam and the United Kingdom. There are currently five properties in development and the Group is negotiating three separate acquisitions in Scotland (a golf resort), Cyprus and Bulgaria. In 2016, Karma group and Sanctum Hotel Group announced a joint venture to develop a series of authentic rock ‘n’ roll styled and orientated hotels in strategic locations around the world, accompanied by an exclusive private membership club. In 2017, Karma were awarded the contract to manage and develop the golf course on Rottnest Island in Western Australia and in Greece, RCI, the worldwide leader in vacation exchange, selected Karma Group to manage its operations in the Greek market whilst redevelopment began on Karma Minoan in Crete. Karma Group is a sponsor of the England Rugby 7’s team through the 2017/18 season, the Commonwealth Games and the 2018 Rugby World Cup 7’s in San Francisco as well as the Rosslyn Park HSBC National Schools Sevens, the world's largest school rugby tournament.

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Hotelier Indonesia


Belmond announces the acquisition of Castello di Casole, a historic castle hotel in the heart of rural Tuscany. Full of Italian splendour blended with authentic Tuscan charm, the ‘Castello’ joins Belmond’s stunning portfolio of ‘Italian Icons’, which includes Belmond Villa San Michele in Florence, Belmond Hotel Cipriani in Venice and Belmond Hotel Splendido in Portofino.

Belmond Castello di Casole is located within easy access of Florence and Siena. The intimate, 39 room hotel sits within 1500 acres of farmland, vineyards and olive groves; one of the largest private estates in Italy.

Roeland Vos, president and chief executive officer, commented, “I am delighted to announce the addition of the stunning and historic Castello di Casole to the Belmond portfolio. The Belmond brand continues to gain momentum and this acquisition marks the latest step in our journey towards realizing our strategic growth plan. We believe this stunning castle, steeped in Etruscan history, builds on our past experience of acquiring distinctive, timeless properties and restoring them to their iconic status through strategic investment.


Mr Vos continues: When you enter any one of our hotels, or step on board a Belmond train or cruise, you know it belongs to our family because it has a soul. Without doubt, Castello di Casole has that individual essence.”

Belmond Castello di Casole fully encapsulates ‘The Art of Good Living’, combining culture, nature and wellbeing to create memorable travel experiences and special occasion events.


Steeped in history, Belmond Castello di Casole dates back to the 10th century; owned by Italian aristocratic family, the Bargagli, who for generations farmed the landscape and latterly by acclaimed cinematographer Luchino Visconti whose films The Leopard and Death in Venice embody the ‘Golden Age of Cinema’. Visconti’s parties at the castle were legendary, attended by Hollywood glitterati.


The hotel’s spacious all-suite rooms are all designed to honour the rich and rustic traditions of Tuscany, full of terracotta and golden colours with period antique furnishings and original stone floors. Many feature private gardens that blossom with aromatic white roses in summer.

The heated outdoor infinity pool offers sweeping views across the golden hills and valleys of Tuscany and guests can enjoy a range of activities within the rich natural countryside including, truffle hunting, mastering the genuine art of Tuscan cooking, hiking and cycling through the estate’s 100 acres of vineyards and olive groves as well as its neighbouring hamlets. The Spa, located in the vaulted wine cellar, features restored stone walls and Etruscan artifacts.


Belmond expects to invest €7.3 million ($9 million) in a phased refurbishment of the hotel over four years, including the addition of two new villas, bringing the resort’s total key count to 41. Belmond Castello di Casole joins sister hotel, Belmond Villa San Michele, that sits atop the hills of Fiesole overlooking Florence; making for the ideal Town & Country escape.
Further information on to follow.

About Belmond:
Belmond ( is a global collection of exceptional hotel and luxury travel adventures in some of the world’s most inspiring and enriching destinations. Established almost 40 years ago with the acquisition of Belmond Hotel Cipriani in Venice, its unique and distinctive portfolio now embraces 47 hotel, rail and river cruise experiences, including one scheduled for a 2018 opening in London, in many of the world’s most celebrated destinations. From city landmarks to intimate resorts, the collection includes Belmond Grand Hotel Europe, St. Petersburg; Belmond Copacabana Palace, Rio de Janeiro; Belmond Maroma Resort & Spa, Riviera Maya; and Belmond El Encanto, Santa Barbara. Belmond also encompasses safaris, eight luxury tourist trains, including the Venice Simplon-Orient-Express, and three river cruises. Belmond also operates ‘21’ Club, one of New York’s most storied restaurants.

Follow Belmond: TwitterFacebook • Instagram

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Hotelier Indonesia

La Residence Completes Phase One of Two-Phase Refurbishment

HUE, Vietnam (Feb. 7, 2018) — La Residence Hotel & Spa, twelve years after opening as one of the hottest new hotels in Asia, is wrapping up work on the first phase of a two-step renovation that will stand as the most dramatic pivot in its short history.

While the canvas of the hotel’s art deco appeal will remain unchanged, its brush strokes will paint a dramatically different picture. Every one of the hotel’s 122 rooms is on the verge of an extreme makeover, and with a decided move toward an understated aesthetic.

Its spa stays in the same place but consumes more of its ground floor location, and will feature new facilities, furnishings and equipment. The rooftop fitness center will relocate to a new venue beside the spa, and likewise come back online with a new line of fitness equipment.

The swimming pool will be nudged from its present location to a new spot outside the hotel’s flagship restaurant, Le Parfum, and lure swimmers with a new pool bar. A new 3-bedroom pool villa with a private heated pool will open on the banks of the fabled Perfume River as a complement to the hotel’s historic mansion and two annexes.

“In true Hue fashion, we’ve been very conservative about changing the formula that’s worked so well for so long,” said Phan Trong Minh, the hotel’s general manager. “But the changes in the works now are only going to enhance the experience.”

Minh said the hotel has pursued a compartmentalized approach to the first series of changes, and will pursue the same subtle approach to the second phase so that the redevelopments will be as invisible as possible to guests.

Already, the hotel has realized notable departures from its first dozen years. The hotels’ distinguishing all white facade is now ash-beige. The bar has been removed from the rotunda lobby and rebuilt in one of the mansion’s wings, providing guests with a more dedicated lounge experience.

There’s a more elaborate breakfast buffet, featuring a new array of fresh juices and detox drinks. The walls, curtains, blinds and upholstery throughout Le Parfum cultivate a more muted ambiance in pearl gray, complemented by a new lighting system that sets different moods for breakfast, lunch and dinner.

There’s a new menu to match the new mood, with lobster from the Mekong and salmon from Sapa. Outside, the gardens are in the midst of subtle changes, with the hedging curtailed and new lights installed.

Three months ago, La Residence Hotel & Spa climbed into the upper echelon of one of the world’s most prestigious hotel awards list, claiming the No. 8 spot on Condé Nast Traveler’s list of Asia’s top hotels.


Set on a two-hectare site with 200 meters of frontage on the fabled Perfume River, La Residence celebrated its grand opening in December 2005 after a painstaking restoration of the 1930-built mansion. The hotel’s distinctive bowed façade, its long horizontal lines and nautical flourishes are hallmarks of the streamline moderne school of art deco architecture.

The hotel’s 122 rooms and suites, restaurants, lounges, bars and conference room are tricked out in complementary art-deco furnishings and décor that evoke both the 1920s and 1950s. The hotel’s fine-dining venue, Le Parfum, serves Mediterranean and French cuisine, as well as dishes from an expansive Vietnamese menu.

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Hotelier Indonesia


Guests at InterContinental Bali Resort have once again made a significant contribution to support the lives of disadvantaged children through the Resort’s annual fundraising campaign to help Widhya Asih & Bali Life Foundation Orphanage. Every year, the Resort raises funds to purchase essential necessities for the children, such as clothing, toiletries and nutritious food.

Widhya Asih is a Christian-based non-profit social agency in Bali that helps eliminate poverty through education. The Foundation manages six children's homes around Bali. The children and young adults, ranging in age from 4 to 22, come from extremely impoverished families, or are the victims of violence or exploitation. Widhya Asih means "Knowledge with Love." By providing safe and hygienic living space, nourishing food, access to formal education, quality health care, and additional training in wholesome values and productive life skills, the Foundation teaches and helps impoverished people to break away from the cycle of poverty.

Similar to Widhya Asih, Bali Life Foundation strives to provide love and care to those in Bali who are disillusioned and disadvantaged, with the aim of giving them hope, dignity and purpose. The home was built in November 2006 and the Bali Life family has grown steadily over the years, now housing 42 children from a variety of backgrounds and places in Indonesia. Bali Life recognises the need to provide the practical skills that the children need, which will allow each of them to find a good job when the time comes to leave. This has led to the development of a training workshop programme where the children learn English, IT, agriculture, cooking, music, art, dance and sport.

InterContinental Bali Resort’s 2017 Christmas fundraising initiative was a joint hotel-guest activity in which hotel guests, visitors and staff were invited to contribute a minimum US$10 cash donation and take home a Christmas pouch as a memento of their support for the underprivileged children of Bali. The pouches, which were handmade by the children of Widhya Asih orphanage house, were displayed throughout the festive season next to Santa’s Corner at InterContinental Bali Resort. The children also made Christmas Stockings, which were purchased by the Resort and then placed in each of the rooms on Christmas Eve as a unique turn-down amenity. ­­­­ Guests had the opportunity to see the children from Widhya Asih and Bali Life Foundation when the youngsters sang carols in the Lobby on Christmas Eve and Christmas Day. The amount of cash raised was matched by InterContinental Bali Resort, and a total donation of IDR 10.850.800 was presented to Widhya Asih and Bali Life Foundation on 1 and 2 February 2018.

“All children deserve to have hope and a place to call home. Our ongoing commitment to raise funds for the foundation and interact with the children of the orphanage will help open doors to a better world for them in the future”, said Michael Koth, General Manager of InterContinental Bali Resort.”

About InterContinental Bali Resort

Blessed by an endless stretch of white sand beach overlooking the tranquil waters of Jimbaran Bay, InterContinental Bali Resort features 417 guest rooms in three unique levels of accommodation. The property embraces a 14 hectare tropical landscape that is a blend of indigenous flora, gentle waterways and stone statues reflecting the island’s artistic heritage. There are six swimming pools, Planet Trekkers children’s resort, a fitness centre and plenty of recreational activities to keep guests occupied throughout the day. Spa Uluwatu is a dedicated healing and beauty facility for individual sessions, while the exclusive Villa Retreats promises indulging spa packages for couples. A superb choice of restaurant venues makes every dining experience an adventure in culinary excellence.

About InterContinental® Hotels & Resorts: The InterContinental Hotels & Resorts brand has 182 hotels located in more than 60 countries with local insight that comes from over 65 years of experience. As a brand, we believe that superior, understated service and outstanding facilities are important, but what makes us truly different is the genuine interest we show in our guests. Our desire is to help guests make the most of their time. We connect our well-travelled guests to what’s special about a destination, by sharing our knowledge so they enjoy authentic experiences that will enrich their lives and broaden their outlook. For more information, Visit:, or

About IHG (InterContinental Hotels Group): IHG (InterContinental Hotels Group) [LON: IHG, NYSE:IHG (ADRs)] is a global organization with a broad portfolio of nine hotel brands, including InterContinental® Hotels & Resorts, Hotel Indigo®, Crowne Plaza® Hotels & Resorts, Holiday Inn® Hotels and Resorts, Holiday Inn Express®, Staybridge Suites®, Candlewood Suites®, EVEN™ Hotels and HUALUXE™ Hotels & Resorts.

IHG manages IHG® Rewards Club, the world’s first and largest hotel loyalty programmed with over 76 million members worldwide. The Programmer was re-launched in July 2013, offering enhanced benefits for members including free internet for Elites across all hotels, globally.

IHG franchises, leases, manages or owns over 4,600 hotels and 679,000 guest rooms in nearly 100 countries and territories. With more than 1,000 hotels in its development pipeline, IHG expects to recruit around 90,000 people into additional roles across its estate over the next few years.

InterContinental Hotels Group PLC is the Group’s holding company and is incorporated in Great Britain and registered in England and Wales.

Visit for hotel information and reservations and for more on IHG Rewards Club. For our latest news, visit:,, or

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Hotelier Indonesia

Hilton in Myanmar Continues Winning Streak

12 prestigious awards in hospitality industry in 2017 mark Hilton’s three-year milestone in Myanmar

NAY PYI TAW, Myanmar – (31 January 2018) – Hilton in Myanmar welcomes 2018 with a bang
with a series of high-profile hospitality industry awards recently received by its hotels in Ngapali
and Nay Pyi Taw.

On January 26, 2018, Hilton Nay Pyi Taw received the first ASEAN MICE (Meetings, Incentives,
Conventions and Exhibitions) Award at the ASEAN Tourism Forum in Chiang Mai, Thailand, a
prestigious annual cooperative effort to promote the region as one tourist destination.

The award comes on the heels of a string of global and national recognition, including two from
World Luxury Hotels Awards for Hilton Ngapali Resort & Spa; and from the Myanmar Employer Awards and American Chamber of Commerce for the Hilton Vocational Training Centre in Nay Pyi Taw. Online booking partners including Agoda and, have also awarded both
hotels in recognition of sustained positive guest reviews and high guest satisfaction.

“We are delighted to receive these prestigious accolades which exemplify our commitment to set international standards in hospitality in Myanmar. On our third year in the country, we remain steadfast in our commitment to grow with the market by contributing to capacity development and creating meaningful careers. We aim to help build a deep pool of talent that will deliver exceptional experiences towards the sustainable growth of the Myanmar tourism and hospitality industry,”
said Helen Jacobe, Cluster General Manager, Hilton in Myanmar.

Hilton Hotels & Resorts in Myanmar

• Myanmar Employer awards:
o Bronze Excellence in Workplace Environment
o Bronze Rewards and Recognition
o Bronze Best Career Advancement
• American Chamber of Commerce
o CSR Excellence Recognition Certificate

Hilton Ngapali Resort & Spa

• World Luxury Hotel Awards 2017
o Luxury Spa Resort 2017
o Luxury Ocean View Resort 2017
• Agoda Review Awards
• 2017 Guest Review Award
• Trip Advisor Travelers’ Choice Award

Hilton Nay Pyi Taw

• ASEAN MICE Venue Award
• Agoda Review Awards
• 2017 Guests’ Choice

Hilton has been in Myanmar since October 2014, following a landmark deal with Eden Group
Company Limited to open five of their properties in key destinations within Myanmar. Three hotels,
Hilton Nay Pyi Taw, Hilton Ngapali Resort & Spa and most recently Hilton Mandalay have opened since, to be followed by properties in Inle Lake, Yangon and Bagan in the next two years.

About Hilton Hotels & Resorts
For nearly a century, Hilton Hotels & Resorts has been proudly welcoming the world's travelers. With more than 570 hotels across six continents, Hilton Hotels & Resorts provides the foundation for memorable travel experiences and values every guest who walks through its doors. As the flagship brand of Hilton, Hilton Hotels & Resorts continues to set the standard for hospitality, providing new product innovations and services to meet guests' evolving needs. Hilton Hotels & Resorts is a part of the award-winning Hilton Honors program. 

Hilton Honors members who book directly through preferred Hilton channels have access to instant benefits, including a flexible payment slider that allows members to choose nearly any combination of Points and money to book a stay, an exclusive member discount that can’t be found anywhere else, free standard Wi-Fi and digital amenities like digital check-in with room selection and Digital
Key (select locations), available exclusively through the industry-leading Hilton Honors app. Begin your journey at and learn more about the brand by visiting or following us on Facebook, Twitter and Instagram.

About Hilton
Hilton (NYSE: HLT) is a leading global hospitality company, with a portfolio of 14 world-class brands comprising more than 5,100 properties with nearly 838,000 rooms in 103 countries and territories. Hilton is dedicated to fulfilling its mission to be the world’s most hospitable company by delivering exceptional experiences – every hotel, every guest, every time. 

The company's portfolio includes Hilton Hotels & Resorts, Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts, Canopy by Hilton, Curio Collection by Hilton, DoubleTree by Hilton, Tapestry Collection by Hilton, Embassy Suites by Hilton, Hilton Garden Inn, Hampton by Hilton, Tru by Hilton, Homewood Suites by Hilton, Home2 Suites by Hilton and Hilton Grand Vacations. 

The company also manages an award-winning customer loyalty program, Hilton Honors. Hilton Honors members who book directly through preferred Hilton channels have access to instant benefits, including a flexible payment slider that allows members to choose exactly how many Points to combine with money, an exclusive member discount that can’t be found anywhere else and free standard Wi-Fi. Visit for more information and connect with Hilton on Facebook, Twitter, LinkedIn, Instagram and YouTube.

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