Singapore’s Top Hotels Revealed in New Hospitality Report
Hotel Indigo Singapore Katong By IHG ranked as Singapore’s best hotel whilst Voco Orchard Singapore by IHG and Sofitel Singapore City Centre came in at second and third respectively
Atiom’s Annual Service Index Report also highlights challenges around labour shortages and the consequent need for technology-enabled automation
Atiom’s Annual Service Index Report also highlights challenges around labour shortages and the consequent need for technology-enabled automation
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SINGAPORE – 6 January 2026 – Atiom, an AI-powered behavioural change platform for the hospitality industry, has released its annual Hotel Service Index report for the APAC region. The report analyses the Staff Service Sentiment Index (SSI) across 180 hotels to rank top-performing properties in nine countries and identify the key drivers of guest experience.
In Singapore, the top 10 hotels ranked by SSI are: :
Hotels were evaluated using SSI - a proprietary metric that analyses thousands of online guest reviews through deep learning and assesses a sentiment across 11 experience factors, including staff service, value for money, check-in and reservation process, amenities, rooms, views, food and beverage, location, and special event handling.
The report highlights a shift in Singapore's hotel market towards high-value, experiential travel. While international visitation remains 4.3 percent below pre-pandemic levels, revenue is projected to grow at 6.8 percent CAGR through 2030, reflecting increased demand for personalised, culturally immersive experiences. Delivering this level of service requires greater warmth and engagement from staff, supported by automation of routine tasks; an increasingly critical factor given Singapore's ongoing hospitality labour shortage, which is estimated to reduce sector growth by 1.4 percent.
Commenting on the report, Matt Spriegel, CEO fo Atiom, said:
“We are pleased to release our annual APAC Hotel Service Index once again. By offering clear, data-driven insights, we enable hospitality leaders to benchmark performance, improve service quality, and enhance the overall guest experience."
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About Atiom
Atiom is a technological behavioural change platform that was founded in Asia to provide an all-in-one solution for the hospitality industry to boost service, employee performance, and operational efficiency every day. Through its AI assistant, it provides a range of tools including an AI tutor, automated audits for checking performance in real-time, bite-sized training, community forums, as well as peer-to-peer recognition where colleagues can reward each other for putting learning into practice. The platform also offers a newsfeed, a survey builder, a wellness check, and an events calendar. The company has offices in China, Singapore, Thailand, and the UAE whilst its customer base stretches across 70 countries. For more information, please visit https://www.atiom.app/
In Singapore, the top 10 hotels ranked by SSI are: :
- Hotel Indigo Singapore Katong By IHG
- Voco Orchard Singapore by IHG
- Sofitel Singapore City Centre
- Oasia Hotel Downtown Singapore By Far East Hospitality
- Holiday Inn Singapore Orchard City Centre, an IHG hotel
- Mandarin Oriental, Singapore
- Amara Singapore
- The Barracks Hotel Sentosa By Far East Hospitality
- Capella Singapore
- Raffles Hotel
Hotels were evaluated using SSI - a proprietary metric that analyses thousands of online guest reviews through deep learning and assesses a sentiment across 11 experience factors, including staff service, value for money, check-in and reservation process, amenities, rooms, views, food and beverage, location, and special event handling.
The report highlights a shift in Singapore's hotel market towards high-value, experiential travel. While international visitation remains 4.3 percent below pre-pandemic levels, revenue is projected to grow at 6.8 percent CAGR through 2030, reflecting increased demand for personalised, culturally immersive experiences. Delivering this level of service requires greater warmth and engagement from staff, supported by automation of routine tasks; an increasingly critical factor given Singapore's ongoing hospitality labour shortage, which is estimated to reduce sector growth by 1.4 percent.
Commenting on the report, Matt Spriegel, CEO fo Atiom, said:
“We are pleased to release our annual APAC Hotel Service Index once again. By offering clear, data-driven insights, we enable hospitality leaders to benchmark performance, improve service quality, and enhance the overall guest experience."
LinkedIn | X (Twitter) | Instagram | Facebook
About Atiom
Atiom is a technological behavioural change platform that was founded in Asia to provide an all-in-one solution for the hospitality industry to boost service, employee performance, and operational efficiency every day. Through its AI assistant, it provides a range of tools including an AI tutor, automated audits for checking performance in real-time, bite-sized training, community forums, as well as peer-to-peer recognition where colleagues can reward each other for putting learning into practice. The platform also offers a newsfeed, a survey builder, a wellness check, and an events calendar. The company has offices in China, Singapore, Thailand, and the UAE whilst its customer base stretches across 70 countries. For more information, please visit https://www.atiom.app/
