KPJ Healthcare and Marriott International Unite for Superior Patient Care

Bringing Together Healthcare Excellence and World-Class Hospitality

Jakarta, 15 May 2024 – In a significant milestone in the healthcare and hospitality sectors, KPJ Healthcare Berhad ("KPJ Healthcare" or the "Group") and Marriott International in Indonesia and Malaysia (“Marriott”), forged a unique partnership to elevate the standard of care offered to patients and guests alike through a Memorandum of Understanding (“MoU”) signed at The Ritz-Carlton Jakarta, Pacific Place in Indonesia today.

The alliance between KPJ Healthcare, the largest network of healthcare provider in Malaysia, and Marriott, a global leader in hospitality, promises a seamless integration of KPJ Healthcare's medical excellence with the luxurious comfort provided by Marriott, incorporating the expertise, standards and best practices from the hospitality sector into healthcare services.

This partnership will also entail enriching Marriott's associates with the knowledge and capabilities to manage medical emergencies onsite, particularly concerning guests to ensure they receive exceptional standards of care and comfort throughout their stay at Marriott Bonvoy Portfolio of Hotels and Resorts throughout Indonesia and Malaysia.

Marriott International currently operates 110 hotels and resorts across Indonesia and Malaysia, with 21 out of over 30 of its global brands.

The MoU signing ceremony was attended by senior executives from both KPJ Healthcare and Marriott, showcasing the depth of this partnership including Chin Keat Chyuan, President and Managing Director of KPJ Healthcare; Sherene Azli, Chief Marketing Officer of KPJ Healthcare; and Ramesh Jackson, Area Vice President Indonesia & Malaysia, Marriott International.

Chin Keat Chyuan, said. “By leveraging Marriott's vast experience in delivering exceptional guest experiences, the Group is committed to creating an environment that prioritises patient well-being, satisfaction and recovery, setting new benchmarks in healthcare service delivery and patient-centric care”.

Ramesh Jackson commented "We are thrilled to embark on this journey with KPJ Healthcare. This collaboration not only underscores our shared commitment to excellence but also represents a perfect blend of empathy and service, where comfort meets care to elevate our guests’ experience further."

“This partnership also aims to elevate the experience for KPJ Healthcare’s many medical tourists who seek treatment at KPJ specialist hospitals, positioning the Group as a visionary leader in the region's medical tourism landscape. By seamlessly blending medical excellence with first-class patient care, we are crafting an environment where health outcomes and patient satisfaction are maximised, showcasing our commitment to advancing healthcare and enhancing patient experience throughout the region,” Chin concluded.

Following the MoU signing, the Group will also launch its first-ever KPJ Healthcare Expo 2024 (“KPJHX 2024”) in Jakarta, which will be held from 16 to 19 May 2024 with Marriott as a hospitality partner.

This MoU comes at a pivotal moment for KPJ Healthcare as the Group seeks to enhance innovation and excellence in the Malaysian Health Tourism market, underscoring KPJ Healthcare's commitment to elevate the medical tourism experience for both local and international patients.

For media inquiries, please contact:
KPJ GROUP STRATEGIC COMMUNICATIONS
Cik Chi Hanie Nasir
+6019-341 9634 +019-701 5005
[email protected] 

[email protected]

About KPJ Healthcare Berhad

KPJ Healthcare operates 29 hospitals in Malaysia, located nationwide, as well as one in Bangladesh and Thailand. KPJ Healthcare also has four Ambulatory Care Centres located in Kuala Lumpur, Pahang, Perak and Selangor. With more than 1,300 medical consultants on board, KPJ Healthcare treats more than 3.3 million patients annually. 19 KPJ hospitals are accredited by the Malaysian Society for Quality in Health (“MSQH”) while four are accredited by the Joint Commission International (“JCI”).

As of 2023, there are 11 Klinik Waqaf An-Nur (“KWAN”) and 9 dialysis centres in addition to having 9 mobile clinics across Malaysia. 3 of our KWAN Clinics are MSQH-accredited, which ensures we provide quality healthcare and services to our communities.

KPJ Healthcare also operates senior and assisted living care centres in Kuala Lumpur, Kuantan and Sibu in Malaysia, which offer both short and long-term care. Services range from live-in care for the aged, rehabilitation services and after-birth care.

On the education front, the KPJ Healthcare University (“KPJU”) located in Negeri Sembilan offers more than 40 programmes from Foundation to PhD. This has helped KPJ’s hospital network expansion strategies as it ensures KPJ Healthcare has a ready pool of experienced and well-trained talent.

KPJ Healthcare has been a constituent of the Bursa Malaysia FTSE4Good Index since 2016.

About Marriott International

Marriott International, Inc. (Nasdaq: MAR) is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,900 properties across more than 30 leading brands in 141 countries and territories. Marriott operates and franchises hotels and licenses vacation ownership resorts all around the world. The company offers Marriott Bonvoy®, its highly awarded travel program. For more information, please visit our website at www.marriott.com, and for the latest company news, visit www.marriottnewscenter.com. In addition, connect with us on Facebook and @MarriottIntl on X and Instagram.

About Marriott Bonvoy®

Marriott Bonvoy, Marriott International’s award-winning travel program and marketplace, gives members access to transformative, eye-opening experiences around the corner and across the globe. Marriott Bonvoy’s portfolio of more than 30 extraordinary hotel brands offers renowned hospitality in the most memorable destinations in the world. Members can earn points for stays at hotels and resorts, including all-inclusive resorts and premium home rentals, as well as through everyday purchases with co-branded credit cards. Members can redeem their points for experiences including future stays, Marriott Bonvoy Moments™, or through partners for luxurious products from Marriott Bonvoy Boutiques®. With the Marriott Bonvoy app, members enjoy a level of personalization and contactless experience that allows them to travel with peace of mind. To enroll for free or for more information about Marriott Bonvoy, visit marriottbonvoy.com. To download the Marriott Bonvoy app, go here. Travelers can also connect with Marriott Bonvoy on Facebook, X, Instagram and TikTok.