Advertising Return & Cancellation Policy
Hotelier-Indonesia.com
Thank you for choosing Hotelier-Indonesia.com to promote your business. Our platform offers tailored advertising solutions for businesses within the hospitality and travel industry. We are committed to delivering quality exposure, but we understand that business needs may change. This Advertising Return & Cancellation Policy outlines the terms under which cancellations, changes, and refunds will be handled for advertising campaigns on our platform.
1. Advertising Agreement
By placing an advertisement with Hotelier-Indonesia.com, you agree to our terms and conditions regarding advertising placements, payment, and duration. Please ensure all details of your advertisement (content, targeting, budget, etc.) are accurate before confirming your order, as changes may be subject to specific terms.
2. Cancellation Policy for Advertising Services
Once you have placed an order for an advertisement with Hotelier-Indonesia.com, the following cancellation policies apply:
- Cancellation Before Campaign Launch:
If you wish to cancel your advertising campaign before it has been launched, you may be eligible for a full refund of any prepaid amounts, minus any administrative fees (if applicable). Please notify our advertising team via email at [email protected] to request cancellation.
- Refund Eligibility: Full refund requests must be made at least 5 business days before the scheduled launch date of the campaign.
- Cancellation After Campaign Launch:
If the campaign has already launched, cancellation will result in no refund for any payments made. We will, however, ensure that the campaign is stopped immediately, and no further charges will be incurred.
- Post-Launch Adjustments: If you wish to pause or modify an active campaign (e.g., changing dates, targeting, or content), our team will work with you to make adjustments as needed. However, additional charges may apply depending on the nature of the changes.
- Non-Refundable Fees:
Any setup or service fees (such as design, creation, or account setup) are non-refundable once paid. These fees are incurred upfront as part of the initial booking process and are not dependent on whether the campaign runs to completion.
3. Modifications to Advertising Campaigns
We understand that your advertising needs may change. If you wish to modify any aspects of your campaign after it has been confirmed, the following guidelines apply:
- Adjusting Dates or Duration: Modifications to the campaign’s start date, end date, or duration can be requested, and will be processed based on availability. If the modification request is made after the campaign has started, additional charges may apply depending on the scale and timing of the changes.
- Content Changes: If you wish to modify the content (e.g., image, text, or video) in an active campaign, please contact our advertising team. Changes to content may incur additional fees if new creative work is needed. Please allow a reasonable time frame for these changes to be implemented.
- Targeting or Geographic Changes: Requests to modify targeting parameters (e.g., geographic location, demographic audience) will be reviewed and processed based on availability. Adjustments made after campaign launch may result in additional charges.
4. Refunds for Advertising Services
Refunds for advertising services are considered under the following circumstances:
- Full Refund:
A full refund may be issued if the campaign is canceled before it has been launched, as described above, and no services have been rendered.
- Partial Refund:
In the event that we are unable to deliver the agreed-upon services (e.g., due to technical issues or platform downtime) during the campaign, we will review the situation and, if appropriate, offer a partial refund or credit toward a future campaign.
- No Refund:
No refund will be issued if the campaign has already started, and the reason for cancellation is not due to a failure on our part to deliver the agreed-upon services. No refunds will be issued for cancellations after the campaign has launched, nor for any services such as setup or creative design that have already been provided.
Refunds, when applicable, will be processed to the original payment method. Please allow 7-14 business days for refund processing.
5. Special Circumstances for Cancellation or Refund
In certain exceptional cases, such as:
- Technical Failure: If there is a failure of our platform or services that prevents your advertisement from being delivered as agreed, we will offer compensation or a refund depending on the severity of the issue.
- Force Majeure: In the event of natural disasters, government actions, or other extraordinary circumstances that prevent the delivery of advertising services, we will work with you to either reschedule or provide a partial refund for undelivered services.
Please reach out to our team for assistance if your campaign is impacted by these circumstances.
6. Dispute Resolution
If there are any disputes regarding your advertising services, cancellation requests, or refund eligibility, please contact our customer service team directly. We are committed to resolving issues amicably and efficiently.
If a resolution cannot be reached through direct communication, disputes will be handled according to the laws and regulations of Indonesia.
7. Contact Us
If you have any questions regarding this Return & Cancellation Policy, or if you need assistance with modifying or canceling your advertising campaign, please contact our Advertising Team at:
- Email: [[email protected]]
- Website: [www.hotelier-indonesia.com]
Our team is available during business hours and will respond to your inquiry as quickly as possible.
Note: Hotelier-Indonesia.com reserves the right to update or modify this Advertising Return & Cancellation Policy at any time. Any changes will be posted on this page, and we recommend reviewing this policy periodically for updates.
This page provides clear guidelines for clients regarding the cancellation and modification of their advertising services with Hotelier-Indonesia.com, and ensures transparency in terms of refunds and cancellations. You can adapt this template further to suit your exact business model and client expectations.