Mandarin Oriental Hotel Group Jakarta, Indonesia On-site
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About the job
Duties And Responsibilities
- Ensure the profitability, efficiency and creativity in each Food and Beverage outlet including banquet functions, outside catering events and in-room dining.
- Deputize all Outlet Managers during their absence.
- Partner with Sales & Marketing to increase exposure and coverage of the Food & Beverage outlets in various local and international media.
- Analyze and control food and beverage cost in order to achieve financial targets.
- Plan menus, prices and promotional events for all Food & Beverage outlets in order to maximize revenue generating opportunities.
- Identify areas for improvement in service and food & beverage quality by reviewing various service quality audit reports, guest comment cards and guest incident reports, and formulate action plans.
- To encourage proactive, efficient and effective inter-departmental communication in order to promote a climate of teamwork and enthusiasm.
- To conduct and assist colleagues counseling and disciplinary procedures in accordance with Mandarin Oriental, Jakarta procedures.
- To ensure that Mandarin Oriental, Jakarta’ s grooming and appearance standards are implemented and maintained to reflect an image of professionalism and care.
- Stay attentive to market trends in culinary arts, beverages and service style in order to induce creativity in the operation.
- To carry out annual appraisals on all colleagues using the Mandarin Oriental Hotel group Performance and Development System PROFILE.
- To ensure that the health and safety company standards are maintained and carried out. They must be monitored regularly to assist in scoring 100% on the MOHG health and safety audit.
- To develop and implement the Standard Operating Procedures for the Division.
- To ensure customer satisfaction from arrival to departure in accordance to standards and procedures manual and the Legendary Quality Experience (LQE).
- Maintain a team of well-trained and motivated colleagues in order to deliver a high level of service according to Group’s and international luxury hotel standards.
- Meet and greet all VIPs and influential clients and ensure there is follow-up on all discussed details.
- To liase with the Training Manager on departmental learning and development needs.
- Perform any other reasonable duties as required by the Director of Food & Beverage from time to time.
Requirements
- Bachelor degree holder in hospitality management;
- Minimum 5-10 years' relevant experience in Food & Beverage management in an international luxury hotel group of which at least 2-3 years' experience at a senior management level.
- Proven experience in the luxury hospitality or service industry is required.
- Excellent leadership, strategic planning, communication, interpersonal and problem solving skills.
- Possess a friendly, energized and outgoing personality.
- Excellent administration and planning skills.
- Proactive, customer-oriented, flexible and creative.
- Effectively communicate vision and purpose for the division.
- Result-driven, sound business acumen.
- Conversant with Microsoft Office Applications, and knowledge of Infogenesis system is an advantage.
- High level of fluency in professional written and spoken Indonesian and English..
- Be able to relate to all levels of guests and management.
- Have the ability to handle multiple tasks using time and task management skills.
- Have excellent communication and organization skills.
- Be able to consistently delight and satisfy our guest.
- Have the ability to handle guest requests in a detailed manner.
- Have excellent attention to details and service knowledge.
