(Hotel, Golf & Waterpark)
Duties and Responsibilities
- Ensures understanding of guest needs is incorporated into strategic thinking and planning across all levels of hospitality services.
- Develop new concepts, services & experiences across portfolio.
- Empowers, challenges their teams and implement new strategies.
- Demonstrates a detailed understanding of our outdoor hospitality strategy & ability to partner with stakeholders.
- Interprets & analyzes a range of business information, partnering with operations and data analytics team, to identify strategic opportunities for growth across all hospitality services.
- Coordinates team member selection and development and ensures team members comply with appropriate policies and procedures.
- Monitors the local marketplace & broader outdoor hospitality industry to identify & support opportunities for new experiences & business.
- Manages load on the business by prioritizing change & cutting out unnecessary activity.
- Further develops performance frameworks for each specific hospitality division.
- Builds strategic networks with key external partners to add value to business.
Requirements
- Bachelor’s Degree in Hospitality (Required)
- Master’s Degree in Management (Preferred)
- 10+ years experience in hospitality and customer service
- 10+ years experience in a management role
- Proven experience managing 5 or 4 stars high-volume hospitality operations
- Ability to motivate and inspire a hospitality team to provide extraordinary customer service
- Ability to accurately and strategically develop, manage and regularly report on a large budget with continual focus on profit and loss
- Proven ability to hire, train, coach and mentor critical staff
email CV to :
[email protected]
[email protected]
[email protected]
