VP HOSPITALITY

(Hotel, Golf & Waterpark)

Duties and Responsibilities

Ensures understanding of guest needs is incorporated into strategic thinking and planning across all levels of hospitality services.
Develop new concepts, services & experiences across portfolio.
Empowers, challenges their teams and implement new strategies.
Demonstrates a detailed understanding of our outdoor hospitality strategy & ability to partner with stakeholders.
Interprets & analyzes a range of business information, partnering with operations and data analytics team, to identify strategic opportunities for growth across all hospitality services.
Coordinates team member selection and development and ensures team members comply with appropriate policies and procedures.
Monitors the local marketplace & broader outdoor hospitality industry to identify & support opportunities for new experiences & business.
Manages load on the business by prioritizing change & cutting out unnecessary activity.
Further develops performance frameworks for each specific hospitality division.
Builds strategic networks with key external partners to add value to business.

Requirements

Bachelor’s Degree in Hospitality (Required)
Master’s Degree in Management (Preferred)
10+ years experience in hospitality and customer service
10+ years experience in a management role
Proven experience managing 5 or 4 stars high-volume hospitality operations
Ability to motivate and inspire a hospitality team to provide extraordinary customer service
Ability to accurately and strategically develop, manage and regularly report on a large budget with continual focus on profit and loss
Proven ability to hire, train, coach and mentor critical staff