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The Art of Selling to Three Generations

Contributed by Estella Hale, V.P. of Product, SHR

“To get your guests where they want to go, you need to first know where they’re coming from.” —Catlyn Origitano, Sojern\

In an increasingly competitive market, truly knowing and engaging your guests has never been more important, and that includes understanding their generation. According to a recent Gallup study, fully-engaged guests spent $588 per visit compared with $403 per visit for actively-disengaged guests.

But only one in five guests reported being fully engaged; Millennials 20%, Generation X 22%, and Baby Boomers 25%. However, these low engagement numbers translate into a huge opportunity for hoteliers. In a recent webinar, Sojern’s Sr. Content Marketing Manager, Catlyn Origitano, and myself walked our audience through this opportunity by understanding, reaching, and engaging hotel guests from every generation.

By understanding who they are, why they matter, and how to appeal to them, we unlocked some practical keys to converting more of each group more often. Millennials: “M” is for Mobility This much-talked-about group, born between the early 1980s and late 1990s, are a prized market these days, not just for their current spending patterns, but because they are poised to be the largest-ever consumer generation, currently spending upwards of $200BB in goods and services annually.

They’re also 23% more likely to travel abroad than any generation before. With our sharing economy, it may sound surprising that a full 58% prefer full-service hotels in that travel, with only 11% preferring Airbnb type services. They also tend to be research and reward-oriented with loyalty programs, though not necessarily brand loyal.

Growing up in the social networking, smartphone era, Millennials, also known as the Digital Elite, are likely to forgo the help of travel agents, opting to book their own online flights and accommodations, with 85% checking multiple sites. Catlyn noted that this number may point to an interesting tendency.

“It’s the Fear of Missing Out also known as FOMO,” she said. “They want to make sure they are getting the best price, location, etc. to assuage their anxieties over not getting the best experience.” Considering that 46% book travel through a smartphone or tablet, and 74% search for travel related info on their mobile phone, it’s also all about using mobility to capture that experience. How do you convert them? Serve that love of mobility across all devices as Millennial travelers hit the road, so you are still engaging with them whether they’re in their cars or in your hotel parking lot looking at reviews. Make sure your content looks good on all devices, especially smartphones that can tend to become distorted.

Get them to convert “in the moment” with persuasive messaging. Make sure to use instant gratification techniques from your booking engine, like strike-thru, so they can see immediate benefits. Since they interact heavily with apps, try to capture that look and feel on your site. Ready to learn more about selling to three generations? For more details, contact us at [email protected] www.shr.global



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Hotelier Indonesia



SHR Innovation Summit 2017— Shaping the Future of Hospitality

SHR is founded on the belief that companies have an obligation to invest resources not simply for their own benefit, but for the benefit of their clients, and in a larger sense, for their industry and the world. It is through this belief that SHR has simplified the growing complexity of hospitality distribution technology as much as we have while helping hotels get the most out of that distribution.


Yet, with our newfound growth, both in capital and personnel, we knew we had an opportunity, even an obligation, to do more. But we would need to stay away from the typical conference environment of product pushing and upselling. We would have to create something new that would be about the participants and not about SHR.

With this fresh mindset, SHR recently held its first Innovation Summit in Houston, Texas.


[Access the blog and video]



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Hotelier Indonesia




SHR Innovation Summit 2017— Shaping the Future of Hospitality

SHR is founded on the belief that companies have an obligation to invest resources not simply for their own benefit, but for the benefit of their clients, and in a larger sense, for their industry and the world. It is through this belief that SHR has simplified the growing complexity of hospitality distribution technology as much as we have while helping hotels get the most out of that distribution.

Yet, with our newfound growth, both in capital and personnel, we knew we had an opportunity, even an obligation, to do more. But we would need to stay away from the typical conference environment of product pushing and upselling. We would have to create something new that would be about the participants and not about SHR.

With this fresh mindset, SHR recently held its first Innovation Summit in Houston, Texas.


[Access the blog and video]





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Hotelier Indonesia

Enhance your guests' experience with a phone systems perfectly suited to hotels

Smart Communications for SMBs
The UNIVERGE® SV9100 platform is a new system, with new handsets and new applications to empower your workforce. Built on the back of the award winning SV8100 technology, the SV9100 provides double the system capacity, yet remains cost effective from 10 to over 800 users.

Serving the Hospitality Industry with Advanced IP and Analog Telephony Solutions Worldwide

AEi brings cutting-edge telephony solutions to the most prestigious hotels and resorts worldwide. Our feature rich telephones exceed the expectations of the most demanding hoteliers with high quality, impeccable workmanship and stylish products. At AEi your satisfaction is our priority









PT. Bytel Sarana Telkomindo are the distributor of telecommunication system, providing our clients with the best solution and value on the market.

OUR OFFICE
Jl. Utan Panjang Timur Raya no.6A
Komplek Ruko Klinik Anggrek
Jakarta - 10650

OUR CONTACT
Phone : (021) 42888767
Fax : (021) 42888768
E-mail : [email protected], [email protected]
http://bytel.co.id/products/hospitality-phones/
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Hotelier Indonesia

High-Tech on the Go with VHPmobile

I n line with the newest trends in technology, PT. Supranusa Sindata has developed new mobile applications to enhance the VHP Property Management System enabling users to operate the software from mobile devices such as iPad. VHPmobile gives flexibility to work whenever and wherever you want.

VHP newest innovation helps the hotel to increase their service quality and frees valuable time. It equips the front office team with a powerful tool to serve guests with faster check-in process and enriches the guest’s experience.

The check-in feature on VHPmobile enables the Front Office staffs to provide guests its best service even at high occupancy level. With VHPmobile check-in, hotels can check-in the guests in real time and from any location. It is fully integrated with the VHP Front Office Management System. The user can view and let the guests sign the registration form and guest bill directly on the iPad.


Developed with a colorful and vibrant design, VHPmobile provides a friendly user interface with essential functionality at the user’s fingertips.

VHPmobile also features a Reporting iDashboard which is a powerful platform for the hotel’s managerial level and/or owners that allows the user to identify trends, monitor the hotel’s performance and track sales at-a-glance. With the interactive intelligence, powerful visuals and user friendly interface, hotel professionals are enabled to visualize the data in interactive charts with wide variety of statistical listing reports on real time basis.




Another highlight feature is the Mobile POS. It is an extension of the VHP Point of Sales (POS) module and designed to enable user to provide highest service level on the go. It gives the user more effective ways to find an empty table that is ready for the guests, create new orders, store and send the order details directly to the kitchen printer





The upcoming VHP mobile Housekeeping is designed to help alleviate Housekeeping staffs tasks and to speed up the work process. It will feature functions such as changing room status, room queue, move around time tracking, linen count, minibar posting, view guest profile and preferences, lost & found, performance reporting etc. Tasks sheets created by Housekeeping supervisor can be allocated automatically to the staffs. Attendants receive the Tasks sheets on their mobile device with details of preferences etc. On real time basis the supervisor knows which rooms to inspect. With seamless integration to the VHP Front Office Management System, room status is automatically updated once rooms are cleaned and inspected.

For more information 

Contact us at +62 21 451 3678 (Jakarta) / +62 361 849 7960 (Bali)
PT. Supranusa Sindata will participate in Hospitality Management Tourism & Food Industry Conference exhibition at Inna Grand Bali on 6-8 September 2017 (Agung Room, Booth A32). See you!

PT. Supranusa Sindata will also participate in International Hotel General Manager Conference and Exhibition at Bali Nusa Dua Convention Center on 20-22 September 2017 (Stand no. 108).

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Hotelier Indonesia
SHR—Keeping Hotels Competitive
SHR is a premiere provider of advanced tools and services that help hotels execute their best distribution strategy while delighting guests and optimizing profitability. The technical maturity of SHR—having built not one but two Central Reservations Systems (CRS)—is second to none. In addition to serving thousands of properties around the globe with Windsurfer® CRS as well as the Internet Booking Engine, TopSail™, the company also provides Revenue Management for Hire to brands, chains, and management companies. By bringing hoteliers nimble technology, intelligently supported by tested industry experts, SHR fulfills its brand promise every day—keeping hotels competitive.

Windsurfer® CRS


At SHR, we believe that the Central Reservations System should be a complete hotel distribution platform. That’s why our proprietary Windsurfer CRS offers advanced features that allow you to easily manage your rates and inventory across all distribution channels, providing not only one of the best booking engines on the market, but also the strongest integrations and connections to wherever you sell your rooms.From the leading OTAs to the top meta-search sites, to GDS and IDS, we have you covered. SHR continues to enhance Windsurfer with regular system updates, including Room Class Availability, Configurable Add-Ons, and Blended Rates. We also offer the Windsurfer Channel Manager to connect you to hundreds of niche OTAs around the globe. This is why Windsurfer continues to be a preferred distribution platform for a wide variety of hotel properties, including Wynn Las Vegas, Red Lion Hotels, Millennium & Copthorne Hotels, and Tune Hotels.

TopSail™ IBE

As one of the hotel industry’s most responsive and flexible Internet Booking Engines (IBE), TopSail™ lets you easily merchandise and sell your rooms, packages, and add-ons in virtually any way you choose.Offering a responsive design, shopping cart-style booking process, persuasive messaging, and other unique features, TopSail is fully optimized for single property independents, multi-property groups, and large hotel chains, allowing cross-selling features and suggestive selling prompts.Since TopSail was designed responsively, it will automatically adjust to any device or screen size, meaning there is no longer a need to maintain a separate “mobile” booking engine. Today’s tech-savvy guests will get the same, seamless experience no matter where or how they book.

Revenue Management for Hire

In addition to its innovative technology, SHR also provides an outsourced revenue management service for properties of any size and brand affiliation. Dedicated to finding revenue solutions that work for your specific situation, we match you with an experienced revenue manager who will provide unique insights as you build and maintain a winning revenue management strategy.
Our team has over 90 collective years of experience in hotel revenue management, and has worked with almost every type of hotel, including major brands, chains, independent hotels, and resorts, carefully guiding hoteliers through renovations, re-brandings, and grand openings, no matter the economic climate. Our team brings with it solid certifications, including HSMAI’s Certified Revenue Management Executive and Hotel Revenue Management Certified from eCornell.

For more information, please visit www.shr.global.

@SHR_Global
SHR (Sceptre Hospitality Resources)
1900 West Loop South, Suite 1800
Houston, TX 77027
United States
Phone: 800-252-0522
Visit Website | Send Email

Photo by Roderick Elme
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PMS Integrations – a Key for a Hotel’s Success
An important aspect which leads to a hotel’s success is the PMS’ capability to integrate with other systems. It’s a key component to maximize operational efficiency, but also to stay current and competitive. Now as the hospitality industry increasingly operates online, the PMS is called to integrate with many online (cloud based) systems. The following diagrams shows today’s PMS integration landscape and how PMS interfacing has evolved:





Reflecting on the current technology evolution, Cloud PMS has advantage against Traditional PMS (on premise) because it has better collaboration with ancillary systems like Central Reservation System (CRS), Revenue Management System (RMS), Channel Manager, Customer Relation Management (CRM) etc. since many of them are on the cloud.

Using a cloud-based PMS can also help the hotel attract new guests. In this digital era approximately 80% of travelers use the Internet when planning their trips, so it is undeniable that visibility is crucial. Direct integration with a cloud Central Reservation System (CRS) and/or Channel Manager ensures rates and availability are up-to-date across all channels to maximize occupancy and reduce over-bookings. Flexible (Dynamic) Rate Management in the PMS enables the hotel to sell the right rates and packages at the right time to the right customers. 

Moreover if integrated with a Revenue Management System (RMS), Cloud PMS pushes historical and future bookings data for analysis. Received rate recommendation from RMS will be imported by Cloud-PMS and further uploaded into the CRS and/or Channel Manager for automatic updates on all online channels. Also successful marketing strategies rely on accurate PMS data, particular guest profile. Cloud PMS makes it easy for hotel operators to access and make sense of the data across multi-properties.

To determine whether a cloud-based or on-premise solution fits a specific hotel better, it is important to consider the individual needs and conditions of each hotel and how the solution can be implemented to meet the requirements. We should at least consider the following factors:

  • Firstly the hotel should ensure the condition and availability of reliable internet connection with enough bandwidth. For back-up plan the hotel can be equipped with different internet lines to cover data line failure from one provider even though in this condition the application itself remains unaffected. But even if the Wi-Fi or internet service in the hotel fails, the hotel can still operate using internet connectivity from a mobile communication network.
  • The hotel’s requirement on Integrations and System Accessibility etc.
  • Condition of ancillary systems, are they already allocated to the cloud or still using legacy technology or are there plans to replace proprietary applications to the cloud. The principle rule is that the more business applications are on the cloud, the more benefits to have the entire IT system switched to the Cloud.
  • Investment Budget on IT infrastructure
  • Manning and Recurring Cost Budget for Maintenance

PT. Supranusa Sindata is an international PMS provider and leading on the Indonesian market. With 27 years of experience and around 1.000 hotel customers, PT. Supranusa Sindata provides both server-based and cloud solutions for the hospitality industry with VHP (Visual Hotel Program) Software Systems. The VHP System is a full integrated software solution covering Front-end, POS- and Back-end (Accounting). The VHP product portfolio also covers mobile solutions and numerous integrations to third party systems.

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IDeaS Revenue Solutions: Revenue Solutions for the Hospitality Industry

Solutions for Every Business Type, Need and Budget
Go Beyond Ordinary to Extraordinary Results




For nearly three decades, IDeaS has provided innovative solutions, exceptional client support and strategic advisory services to help hospitality businesses drive better revenue. Our proven approach to solving revenue management challenges is used successfully every day by hotels around the world. Through these partnerships, our clients see a 5% average incremental uplift beyond market trends—and compared to ordinary revenue management practices.

Our revenue management team is small, yet highly focused and now needs a more sophisticated toolset to help them take the next step in driving revenue growth. -DIRECTOR OF SALES & MARKETING, ICELANDAIR HOTELS

Industry-Leading Portfolio
Driving 1,000 decisions every minute for 7,000+ clients in 94 countries.

http://ideas.com/

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IDeaS Revenue Solutions: Revenue Solutions for the Hospitality Industry


Solutions for Every Business Type, Need and Budget
Go Beyond Ordinary to Extraordinary Results






For nearly three decades, IDeaS has provided innovative solutions, exceptional client support and strategic advisory services to help hospitality businesses drive better revenue. Our proven approach to solving revenue management challenges is used successfully every day by hotels around the world. Through these partnerships, our clients see a 5% average incremental uplift beyond market trends—and compared to ordinary revenue management practices.

Our revenue management team is small, yet highly focused and now needs a more sophisticated toolset to help them take the next step in driving revenue growth. -DIRECTOR OF SALES & MARKETING, ICELANDAIR HOTELS

Industry-Leading Portfolio
Driving 1,000 decisions every minute for 7,000+ clients in 94 countries.

http://ideas.com

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Kitchen Display Systems

The MICROS Kitchen Display System elevates food service operations to the next level by providing an intuitive order display for food preparation, monitoring the guest experience in terms of service, and providing objective, measurable feedback to management. A graphically-oriented software application that displays and monitors food orders as they enter the kitchen, the KDS system dramatically improves performance both in front and back-of-house.

Features & Benefits:

Intuitively displays food orders sent to the kitchen for preparation
Monitors the timing of the orders
Provides order and table status feedback
Captures service times for reporting and analysis


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Sens Hotels Resorts

Erected on the grounds of Peliatan Kingdom’s extended royal family, minutes walk away from Ubud Market and Ubud Palace, SenS Hotel & Spa + Conference Ubud Town Center is a refreshing addition to the Ubud hospitality scene. SenS represents the fulfillment of a promise to deliver “a boutique experience beyond expectations” to discerning leisure and business travellers who recognize and seek quality, comfort, convenience and value.

The origin of the name SenS is French and has a double meaning. SenS is the name of a commune in the Burgundy region in north-central France, 120 km from Paris. It is crossed by the Rivers Yonne and Vanne. SenS is steeped in history. It has, over time, been an important Roman settlement; the capital of the Senones, a powerful Gallic tribe; and an important religious center and ecclesiastical hub.

SenS, in the French language, also means sense, way, feeling, direction, consciousness, opinion and meaning.

In whatever we do, we aim to be most SenSible, be it in the design of our comfortable and contemporary accommodations with thoughtful conveniences for our guests, our interactions with our guests and our community, or the quality of our service. No detail is too small in achieving a sense of simplicity and purpose. Warm Asian hospitality with personalized service is at the heart of all that SenS and our impeccably trained team has to offer.

SERES SPRINGS RESORT & SPA
Located about 7 km or 4.5 miles south of Ubud town center in Singakerta Village, on a site fronted by the Wos River, SereS Springs Resort & Spa is the flagship property under the SereS brand.

It will offer luxury accommodations in 60 spacious guestrooms and 20 villas, each with private dipping pool, intimate ambiance, picture-perfect panoramic rice paddy field views, gracious service and warm Asian hospitality. Scheduled for opening in 2017.

http://www.senshotelsresorts.com/






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Going solar? Go with REC.

Interested Organizations are encouraged to contact REC Solar for more Information about the SolarBox and a free assessment. Email us to [email protected]
  • Secure investment with a global, bankable manufacturer
  • Energy production that will pay for itself
  • Ideal for residential and commercial installations
  • Reliability of a strong and experienced brand
ROBUST AND DURABLE DESIGN, OPTIMIZED FOR ALL SUNLIGHT CONDITIONS, MORE POWER PER M2 ~ 2


CHOOSE A RELIABLE Supplier FOR A SECURE INVESTMENTREC . 

a global leaderREC is a leading global provider of solar energy solutions with more than 15 years of experience, demonstrating that REC is a long-term player in the solar industry. Founded in 1996, REC is headquartered in Norway and employs more than 1,600 people worldwide with offices, representatives and partnerships in place to help meet the worldfs growing energy needs.

REC solar panels are installed for various applications in Europe, USA, Australia, Thailand, Japan, India, and locations in between. At the end of 2013, REC had produced 12 million solar panels, amounting to more than 3,000 MW of clean, green energy.

Quality beyond expectations REC products and production processes are certified according to multiple global and regional industry standards, consistently performing well in certification tests. REC internal testing and qualification processes are twice as stringent as those of IEC (International Electrotechnical Commission), which are considered industry standards. This extreme testing ensures panels can perform in the most severe environments, ensuring increased reliability. As a result, REC solar panels are widely recognized for setting new industry benchmarks for high product quality.


Over performance vs. high performance Most solar panels on the market are advertised as high performance. REC solar panels, however, consistently over perform . i.e. produce more electricity than predicted by sophisticated simulation software. As a result, owners of installations with REC solar panels always get more: more yield, which translates to more savings, greater return on investment, and increased profitability.

In perspective:Fewer than 300 from approximately 3 million REC solar panels manufactured each year come back from the field with claims. To deliver real returns year product warranty 10 25 year LINEAR POWER OUTPUT warranty


CHOOSE PROVEN SOLAR PANELS

Low claims, high securityThe high quality of REC solar panels is further supported by the very low claims rate. REC automated production is state of the art, comparable to automotive industry standards. The high level of automation ensures consistent high quality output. To put this in perspective, out of approximately 3 million solar panels manufactured on a yearly basis, less than 300 return to REC from the field.

Award winning solar solutionsA protected investment REC solar panels come standard with comprehensive product and power output warranties. The 25-year linear power output warranty ensures that REC solar panels will perform exactly as they are expected to . every year for 25 years. In addition, the solar panels come with a product warranty for ten full years. Together, the warranties provide value-adding security you can depend on.

The promise of linear power output combined with high product quality provide greater ROI predictability and enable you to best plan your investment.


With REC warranties, you gain:
  • Greater return on investment predictability
  • Increased investment security
  • Guaranteed high product quality Using solar for self consumption With declining investment costs, stable electricity output and quicker payback times, producing solar electricity for the purpose of self consumption is growing in popularity, contributing to the financial gains and energy independence of families and businesses. REC is a thought leader on self consumption, having conducted an in-depth study on the topic. Also, REC solar panels are used in many high-profile self-consumption installations.

Attractiveness of self consumption solar:
  • Declining investment costs
  • Stable electricity output
  • Environmentally friendly
  • Significant bills savings
  • Quicker payback times

CHOOSE A Strong Brand With Strong Values Strong brand with strong values REC is a respected brand in the global solar industry with a focus on partnership . with a demonstrated commitment to project developers, distributors, installers, and end customers. This approach directly supports RECes vision: We want every person to benefit from electricity directly from the sun.

This mentality is lived by REC four values:
  • We are Responsible
  • We are Experienced
  • We are Collaborative
  • We are Straightforward

Award-winning production

In today competitive solar market with import duties on some products, it important to know where solar panels come from. REC solar panels are produced at a world-class facility in Singapore, which is certified to the highest health, safety, and environmental standards. Output steadily increases to meet the growing demand for REC solar panels. REC solar panel production in Singapore received a Solar Industry Award for Module Manufacturing Innovation.
  • 2010 solar industry award. Module Manufacturing Innovation
  • 2011 FROST & SULLIVAN BEST PRACTICES AWARD . Global solar power Customer Value Enhancement Award
  • 2011 GLOBAL SOLAR POWER CUSTOMER VALUE ENHANCEMENT AWARD
  • 2014 IAIR Global AWARD. Best Company for Sustainability; Solar Energy Solutions

Global Real Life, Real satisfaction:USA
REC Americas , LLC 835 Aerovista Place, Suite 230 San Luis Obispo, CA 93401
U.S.A. Phone +1 877 332 4807

GERMANY
REC SOLAR EMEA GmbH Leopoldstr. 175 80804 Munich
Germany Phone +49 89 4 42 38 59-0

DUBAI
REC Solar Solutions DMCC
Jumeirah Bay Tower 3 . Unit 410 Jumeirah Lake Towers (JLT)

Dubai United Arab Emirates
Phone +971 4 443 0962

Singapore*
REC SOLAR Pte. Ltd. 20 Tuas South Avenue 14 Singapore 637312
Singapore Phone +65 64 95 92 28
* Operating headquarters

INDIA
REC india Pvt. Ltd. 3-B, Third Floor, M6 Uppal Plaza, Jasola District Centre 
New Delhi-110025
India Phone +91 11 40 667 779

REC is a leading global provider of solar energy solutions. With more than 15 years of experience, we offer sustainable, high performing products, services and investments for the solar industry. Together with our partners, we create value by providing solutions that better meet the worldfs growing energy needs. REC is headquartered in Norway and listed on the Oslo Stock Exchange (ticker: RECSOL). Our 1,600 employees worldwide generated revenues of USD 647 million in 2013. Find out more about REC at www.recgroup.com


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PT. SUPRANUSA SINDATA,a leading business intelligence provider for the hospitality industry

Jakarta, July 19th 2016 – Due of the rapid development of tourism and hospitality industry in Indonesia, competition between hotels has become more intense – demanding each property to be able to win the hearts of each potential customer. Hotels are expected to provide excellent guest service while operating efficiently. To achieve this technology has become one important factor and nowadays plays a major role. PT. SUPRANUSA SINDATA, a leading business intelligence provider for the hospitality industry understands the hotels’ needs and provides various high-tech solutions to support its customers.

Our Top 3 Products are :
  • Visual Hotel Program(VHP) – server based PMS
  • e1-VHP – full cloud PMS
  • VHP Mobile – add-on software for your Tablet
Visual Hotel Program (VHP) is a fully integrated and modular business intelligence for all needs of the hotel industry. Based on Progress Open Edge Platform, VHP guarantees high performance and highest stability. VHP stands for an End-to-End Solution covering PMS-, POS- and Accounting Software Solution. Our partnership with top vendors around the world and interface to many external systems enables seamless exchange of information between VHP and third-party hardware and applications to meet the needs of our clients.In line with the growth internet reliability and -speed, 

PT. SUPRANUSA SINDATA provides cloud-based PMS Solution which based on AppServer technology and is known as e1-VHP Software. The product maintains the existing VHP workflow and is delivered via internet connection without needing to use a local server. Hence saving valuable time, effort and cost maintaining a costly local IT-infrastructure.

VHP Mobile comprises hotel management software add-ons equipping the hotel staffs with smart mobile tools. It gives users the flexibility being not bound to a certain location. Guest check-in process can be done from virtually any location and increases service quality while enhancing personalized guest experience. Paperless guest registration and electronic guest signature saves cost and time. Designed as native app, VHP mobile provides maximum performance.

Support

We serve our customers with 24/7 support (hotline) with our highly experienced and excellent trained engineers. We also providing facilities to support our customer experience with our products – VHP by e-Learning module.

http://www.supranusasindata.com/
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Nimble Technology. Intelligent Service. Hospitality Expertise.



SHR provides hotels sophisticated tools and services that help execute their reservation and distribution strategy while optimizing the profitability of their room inventory.

Our technology, from our Windsurfer® CRS distribution platform to custom booking experiences, is built in-house by a team who not only understands technology, but the hospitality industry as well. We regularly make updates and add features quickly so you have the flexibility and control you need to enhance the overall guest experience.

Our company is nimble, loaded with hospitality experience, providing the most intelligent customer service in the industry. We are SHR.



Who makes sure your experience is extraordinary?


As a client of SHR, you’re our guest. For over 15 years, we’ve been taking care of clients in the hospitality industry with the best distribution platform, custom booking engines, and innovative revenue strategies. Nimble technology. Intelligent service. Hospitality expertise. That’s how all of us at SHR make sure you have everything you need to do the best job of taking care of your guests.
Be Our Guest


Industry Leading CRS Technology

Our proprietary WindsurferCRS offers advanced features that allow you to easily manage your rates and inventory across all distribution channels.

Revenue Management for Hire

SHR provides an outsourced revenue management solution for properties of any size and brand affiliation. We will work with you to determine your needs and match you with an experienced revenue manager that will provide unique insight as you build and maintain a winning revenue management strategy.
Learn More Download our brochure Meet the Revenue Managers



Industry Leading CRS Technology

Our proprietary WindsurferCRS offers advanced features that allow you to easily manage your rates and inventory across all distribution channels.
Not convinced yet? Our CRS technology is built in house with a team who has over 20 years of experience creating CRS’ and booking engines from scratch. We pride ourselves on our knowledge of the industry and desire to be an innovative, leading company when it comes to technology and support.

At SHR, we believe that the Central Reservations System should be a complete hotel distribution platform. That’s why we work hard to provide not only the best Booking Engine’s on the market, we also offer the strongest integrations and connections to wherever you sell your rooms. From the leading Online Travel Agencies, to the top meta-search sites, to the GDS and IDS, we have you covered. We even offer the Windsurfer Channel Manager to connect you to hundreds of smaller OTA’s all around the globe.

Explore WindsurferCRS |  Learn more about Windsurfer® CRS  | Contact us for more information




More...


About SHR

SHR is a premiere provider of advanced tools and services that help hotels execute their best distribution strategy while delighting guests and optimizing profitability. The technical maturity of SHR—having built not one but two Central Reservation Systems (CRS)—is second to none.

Our proprietary Windsurfer® CRS offers advanced features that allow you to easily manage your rates and inventory across all distribution channels, providing not only one of the best booking engines on the market, but also the strongest integrations and connections to wherever you sell your rooms. Year after year, Windsurfer continues to be a preferred distribution platform for a wide variety of hotel properties.

Responsive and flexible, our Internet Booking Engine (IBE), TopSail™ lets you easily merchandise and sell your rooms, packages, and add-ons in virtually any way you choose. Offering a responsive design, shopping cart-style booking process, persuasive messaging, and other unique features, TopSail is fully optimized for single property independents, multi-property groups, and large hotels.

In addition to its innovative technology, SHR also provides an outsourced revenue management service for properties of any size and brand affiliation. Dedicated to finding revenue solutions that work for your specific situation, we match you with an experienced revenue manager who will provide unique insight as you build and maintain a winning revenue management strategy.

By bringing hoteliers the best in nimble technology, intelligently supported by tested industry experts, SHR fulfills its brand promise every day—keeping hotels competitive.


@SHR_Global
SHR (Sceptre Hospitality Resources)
1900 West Loop South, Suite 1800
Houston, TX 77027
United States
Phone: 800-252-0522
Visit Website | Send Email


Hotel, Resort , Restaurants , Hotelier, Airlines , Software, Foods ,Trade, Magazine, Appointment, Recruitment, Events , Booking, Technology, Hotelier




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PERFECTING THE ART AND SCIENCE OF DISTRIBUTION SERVICES FOR HOTELS AROUND THE GLOBE

Nimble Technology. Intelligent Service. Hospitality Expertise.




SHR provides hotels sophisticated tools and services that help execute their reservation and distribution strategy while optimizing the profitability of their room inventory.

Our technology, from our Windsurfer® CRS distribution platform to custom booking experiences, is built in-house by a team who not only understands technology, but the hospitality industry as well. We regularly make updates and add features quickly so you have the flexibility and control you need to enhance the overall guest experience.
Our company is nimble, loaded with hospitality experience, providing the most intelligent customer service in the industry. We are SHR.





Who makes sure your experience is extraordinary?

As a client of SHR, you’re our guest. For over 15 years, we’ve been taking care of clients in the hospitality industry with the best distribution platform, custom booking engines, and innovative revenue strategies. Nimble technology. Intelligent service. Hospitality expertise. That’s how all of us at SHR make sure you have everything you need to do the best job of taking care of your guests.
Be Our Guest

Industry Leading CRS Technology

Our proprietary WindsurferCRS offers advanced features that allow you to easily manage your rates and inventory across all distribution channels.
Numerous direct connections to popular Travel Agency sites
Connect to the GDS and IDS
Active interfaces with over 30 property management systems
TopSail - The industry's best Internet Booking Engine



Revenue Management for Hire

SHR provides an outsourced revenue management solution for properties of any size and brand affiliation. We will work with you to determine your needs and match you with an experienced revenue manager that will provide unique insight as you build and maintain a winning revenue management strategy.Learn More Download our brochure Meet the Revenue Managers


Industry Leading CRS Technology

Our proprietary WindsurferCRS offers advanced features that allow you to easily manage your rates and inventory across all distribution channels.

Not convinced yet? Our CRS technology is built in house with a team who has over 20 years of experience creating CRS’ and booking engines from scratch. We pride ourselves on our knowledge of the industry and desire to be an innovative, leading company when it comes to technology and support.


At SHR, we believe that the Central Reservations System should be a complete hotel distribution platform. That’s why we work hard to provide not only the best Booking Engine’s on the market, we also offer the strongest integrations and connections to wherever you sell your rooms. From the leading Online Travel Agencies, to the top meta-search sites, to the GDS and IDS, we have you covered. We even offer the Windsurfer Channel Manager to connect you to hundreds of smaller OTA’s all around the globe.

Explore WindsurferCRS | Learn more about Windsurfer® CRS | Contact us for more information



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About SHR

SHR is a premiere provider of advanced tools and services that help hotels execute their best distribution strategy while delighting guests and optimizing profitability. The technical maturity of SHR—having built not one but two Central Reservation Systems (CRS)—is second to none.

Our proprietary Windsurfer® CRS offers advanced features that allow you to easily manage your rates and inventory across all distribution channels, providing not only one of the best booking engines on the market, but also the strongest integrations and connections to wherever you sell your rooms. Year after year, Windsurfer continues to be a preferred distribution platform for a wide variety of hotel properties.

Responsive and flexible, our Internet Booking Engine (IBE), TopSail™ lets you easily merchandise and sell your rooms, packages, and add-ons in virtually any way you choose. Offering a responsive design, shopping cart-style booking process, persuasive messaging, and other unique features, TopSail is fully optimized for single property independents, multi-property groups, and large hotels.

In addition to its innovative technology, SHR also provides an outsourced revenue management service for properties of any size and brand affiliation. Dedicated to finding revenue solutions that work for your specific situation, we match you with an experienced revenue manager who will provide unique insight as you build and maintain a winning revenue management strategy.

By bringing hoteliers the best in nimble technology, intelligently supported by tested industry experts, SHR fulfills its brand promise every day—keeping hotels competitive.


@SHR_Global
SHR (Sceptre Hospitality Resources)
1900 West Loop South, Suite 1800
Houston, TX 77027
United States
Phone: 800-252-0522
Visit Website | Send Email




Hotel, Resort , Restaurants , Hotelier, Airlines , Software, Foods ,Trade, Magazine, Appointment, Recruitment, Events , Booking, Technology, Hotelier
With a global presence reaching across languages, cultures and geographies, Quasar Group International is well positioned to provide hospitality and leisure properties with a comprehensive suite of software solutions. Quasar Group, with a presence in GenevaBaliSuzhouToronto and Colombo is structured to provide advanced industry solutions to meet the unique requirements of your property. Recognizing the global nature of the hospitality & leisure industries, Quasar Group International has translated its system into 40 languages. Some of the solutions Quasar has designed include:

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Hotel, Resort , Restaurants , Hotelier, Airlines , Software, Foods ,Trade, Magazine, Appointment, Recruitment, Events , Booking, Technology, Hotelier

Take full advantage of the Internet and mobile world as a powerful marketing channel for your hotel, restaurant, or retail operation. At MICROS, our eCommerce mission is to anticipate all of the key sites and devices that your customers use to find you on the Web and on the go, and determine where you need to be to grow your business online.


We offer both turnkey and customized solutions to fit all business sizes, from the smallest boutique operation to the largest international chain.
Our global team consists of business analysts, project managers, online marketers, software engineers, IT specialists and consultants – offering you a wealth of experience in e-commerce and Internet distribution.
We all share that one passion: To provide you with e-commerce services that meet your unique needs, by building your brand, creating loyal customers and generating revenue.
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